5h8 Privacy Policy

1 What Types of Information We Collect

When you register on the 5h8 platform and use our services, we may collect the following types of information:

A. Identity Information

• Your full name and username
• Date of birth (for age verification)
• National ID (NID) or passport number, requested when KYC verification is required
• Contact address

B. Contact Information

• Email address
• Mobile number

C. Financial Information

• bKash, Nagad, Rocket, or bank account number (for deposits and withdrawals)
• Transaction history and amounts

D. Technical Information

• IP address
• Browser type and version
• Operating system
• Device identification information
• Session duration and activity logs

E. Gaming Activity Information

• Bet amounts, win and loss history
• Preferred game categories
• Bonus usage records

2 Purpose of Data Use

5h8 uses your information only for lawful and specific purposes. We collect and process your personal data for the following reasons:

1. Account Management: To complete your registration, login, and account verification (KYC) process.
2. Processing Financial Transactions: To process deposit and withdrawal requests and ensure financial security.
3. Customer Support: To resolve your complaints, issues, and questions.
4. Fraud Prevention: To detect and prevent unauthorized transactions, money laundering, and other illegal activities.
5. Bonus and Promotion Management: To determine the offers and rewards applicable to you.
6. VIP Program Management: To determine your tier level (Bronze, Silver, Gold, Platinum) and provide corresponding benefits.
7. Legal Compliance: To comply with applicable laws and regulatory authority guidelines.
8. Service Improvement: To use analytical data to improve our platform and user experience.

3 Data Storage and Security

5h8 gives the highest priority to the protection of your information. We use industry-standard security technologies:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, protecting them from third-party access.
• Secure Servers: Your data is stored in high-security data centers with no unauthorized access.
• Access Control: Only authorized staff can access your information for specific reasons.
• Regular Security Audits: The security of our systems is reviewed and tested on a regular basis.
• Password Protection: Passwords are never stored directly — only encrypted hashes are kept.

Your data will be stored for as long as your account is active or as required to fulfill legal obligations. Even after an account is closed, certain records may be retained for a defined period for legal reasons.

4 Sharing Data with Third Parties

5h8 never sells your personal information or shares it with third parties for commercial purposes. However, limited data sharing may be required in certain situations:

A. Service Provider Partners

We have trusted third-party partners who help operate our services — such as payment processors (bKash, Nagad, Rocket, and bank partners) and game software providers. These partners receive only the data necessary to provide their services and are bound by confidentiality agreements.

B. Legal Obligations

We may be legally required to provide information based on court orders, government directives, or valid requests from law enforcement agencies.

C. Fraud Prevention

In cases of suspected financial fraud, account hacking, or money laundering, relevant information may be shared with the appropriate authorities.

Outside of the cases mentioned above, 5h8 will not share your personal information with any third party without your consent.

5 Cookies and Tracking Technology

The 5h8 website uses cookies and similar technologies. These improve your browsing experience and help keep the platform running smoothly.

Types of cookies we use:

• Essential Cookies: Required for login sessions, security tokens, and core site functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language selection.
• Analytical Cookies: To collect information about site usage and improve our services.

You can manage cookies through your browser settings. However, disabling cookies may cause some features of 5h8 to not work properly.

6 Your Rights

5h8 believes you have full rights over your own information. You may exercise the following rights:

1. Right to Access: If you want to know what information we hold about you, submit a written request — we will respond within a reasonable time.
2. Right to Correction: If any of your information is incorrect, contact us to have it corrected.
3. Right to Deletion: In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all data due to legal obligations.
4. Right to Object to Processing: You have the right to object to the use of your information for specific purposes.
5. Right to Data Portability: You may request a copy of your data in a machine-readable format.
6. Right to Opt Out of Marketing: You can stop receiving promotional emails at any time.

To exercise any of these rights, please contact our support team.

7 Account Deletion and Deactivation

If you wish to permanently close your account on 5h8, contact us via 24/7 live chat or email. Before processing the account closure request, we will:

• Verify your identity;
• Settle any pending transactions or withdrawals;
• Provide necessary information in accordance with our responsible gaming policy.

Even after the account is closed, certain information will be retained for a defined period to fulfill legal obligations (such as financial transaction records). After that period, the data will be securely deleted.

8 Protection of Minors

5h8 is only for individuals aged 21 or older. We do not collect or process the information of minors under any circumstances.

Age verification is mandatory during the registration process. If a user is found to be under 21, their account will be immediately closed and all collected information will be deleted.

If you believe a minor is using 5h8, please inform us immediately.

9 Changes to the Privacy Policy

5h8 reserves the right to update or change this privacy policy as needed. For any significant changes:

• Users will be notified at least 7 days before the change takes effect;
• A notification may be sent to your registered email;
• A prominent notice will be displayed on the website.

If you continue to use 5h8 after the changes take effect, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

10 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our privacy team will resolve your matter as quickly as possible.