5h8 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the 5h8 platform and all its services. By accessing this website or creating an account, you are considered to have automatically accepted these Terms. Please read this document in full.

Key Definitions

• "Platform" — refers to the 5h8 website and all services provided on it.
• "User" or "Member" — any person who has registered on this platform or is using its services.
• "Account" — a personal user profile created through registration on the platform.
• "Wager" or "Bet" — participation in any game or sports event using currency.
• "Bonus Funds" — additional balance provided as part of a promotional offer.
• "Taka" or "৳" — Bangladeshi Taka (BDT).

These Terms are governed in accordance with applicable laws of Bangladesh. In the event of any dispute, both parties will first attempt to resolve it through discussion.

Age Requirement and Eligibility Conditions

To open an account on the 5h8 platform, the following conditions must be met:

• You must be at least 21 years old. This service is open only to those aged 21 or above.
• You must provide your correct name, date of birth, address and contact information.
• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate and complete.
• Users from countries or regions where online gaming is prohibited by local law may not register on this platform.

Identity Verification (KYC)

5h8 reserves the right to verify your identity when necessary for safe operations. The following documents may be requested as part of this process:

• National ID card (NID) or a copy of your passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

The platform reserves the right to suspend withdrawals until verification is complete. Providing false information will result in immediate account closure.

You are solely responsible for maintaining the security of your account. Please follow the guidelines below:

• Keep your login password strong and change it regularly.
• Never share your login credentials with any third party.
• Avoid logging in on public computers or shared devices.
• If you notice any suspicious activity, notify the support team immediately.

For any unauthorised access or account-related issues, contact [email protected]. 5h8 will not be held responsible for any loss resulting from misuse of your account, unless it is clearly proven that the loss occurred on the part of the platform.

Deposit Terms

• The minimum deposit amount is ৳200 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Deposited funds are generally added to your account within a few minutes.
• You may only use a payment method registered in your own name — deposits from third-party accounts are not accepted.

Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Under normal circumstances, withdrawals are completed within 1 hour.
• Your KYC verification must be complete before submitting a withdrawal request.
• Bonus funds are not withdrawable until the wagering requirements on the bonus balance have been met.
• Withdrawal requests may be suspended if suspicious or fraudulent activity is detected.
• Withdrawals can only be made to the same payment method used for the deposit.

5h8 will not be responsible for delays caused by the bank or payment provider. For any withdrawal issues, please use our 24/7 live chat support.

Welcome Bonus

A 200% bonus is available on your first deposit at 5h8, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → Bonus ৳2,000 → Total Balance ৳3,000
• Deposit ৳6,000 → Bonus ৳5,000 → Total Balance ৳11,000

Wagering Terms

To withdraw the welcome bonus, a 15x wagering requirement must be met after receiving the bonus. Example: if you receive a ৳2,000 bonus, you must place bets worth ৳30,000.

General Bonus Rules

• Each bonus offer has its own validity period — the bonus will be cancelled after it expires.
• Winnings from bonus use will be counted as bonus balance and cannot be withdrawn before the wagering requirements are met.
• The same bonus cannot be claimed more than once.
• 5h8 reserves the right to withdraw or modify the conditions of any bonus.
• If bonus misuse is suspected, 5h8 reserves the right to cancel the bonus and investigate the account.
• VIP members from Bronze to Platinum tier will receive additional weekly cashback benefits.

General Betting Rules

• Once confirmed, a bet cannot be changed or cancelled.
• If a bet is incorrectly accepted due to a technical error, 5h8 reserves the right to cancel it.
• 5h8 will not be responsible for issues caused by software errors or loss of internet connection.

Sports Betting

• If an event is suspended or cancelled, bets will be settled in accordance with standard rules.
• Odds offered in live betting may change according to market conditions.
• Specific rules may apply for BPL, IPL and international cricket events.

Casino Games

• All games are operated by third-party software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, etc.).
• Game outcomes are determined by a Random Number Generator (RNG) and are fair and verifiable.
• The specific rules for each game can be found in the respective game interface.

The following activities are strictly prohibited and may result in permanent account closure:

• Creating multiple accounts or using a third party's identity.
• Bonus abuse — such as collecting bonuses through fake accounts.
• Money laundering or suspicious financial activity.
• Intentionally exploiting any vulnerability in the platform's software or systems.
• Threatening, harassing or engaging in fraudulent behaviour towards other users.
• Using bots, automated scripts or unauthorised software.
• Inappropriate or abusive behaviour towards staff.

If suspicious activity is detected, 5h8 may temporarily suspend the account during investigation and may notify law enforcement authorities.

5h8 treats the security of your personal information as a top priority. All data exchanges are kept secure using SSL encryption technology.

• Your personal information will not be sold to third parties without your consent.
• Information necessary for service operations may be shared only with trusted partners.
• Information may be provided to relevant authorities in cases of legal obligation.

For more details, please read our Privacy Policy page.

5h8 believes that gaming is a form of entertainment. We encourage all users to play responsibly.

• Set a deposit limit for yourself and do not go beyond your budget.
• Avoid placing bets when under stress or the influence of substances.
• Do not chase losses by placing bet after bet.
• If you notice signs of gaming addiction, seek help immediately.

5h8 offers self-exclusion and limit-setting options. Visit our Responsible Gaming page to learn more.

This service is for people aged 21 and above only.

5h8 reserves the right to take the following actions at any time without prior notice:

• Modify, suspend, or discontinue any part of the service.
• Temporary service interruptions for maintenance.
• Upgrades for security or technical reasons.

In the event of service termination, valid user deposits will be refunded. However, this guarantee does not apply to accounts closed due to prohibited activities.

5h8 will not be held responsible for:

• Losses caused by internet disconnection or technical issues.
• Losses caused by the user's own negligence or disclosure of account information.
• Delays or losses caused by third-party payment providers.
• Financial losses that are the natural outcome of gaming.
• Situations arising from unforeseen cyberattacks or fraud.

Where liability cannot be limited under applicable law, this section may be modified accordingly.

5h8 reserves the right to modify these terms and conditions at any time. In the event of changes:

• Updated terms and conditions will be published on this page.
• An attempt will be made to notify registered users of significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.

You are requested to check this page regularly. If you do not agree with any change, please request to close your account.

For any questions or clarifications regarding these terms and conditions, contact us via our 24/7 live chat support or at [email protected].